ENTERPRISE MESSAGING INFRASTRUCTURE

Communications infrastructure for organizations that run on chat.

CommunicationOS unifies nineteen messaging networks into a single operational system of record. It provides permanent indexing, custody, and retrieval across personal and organization accounts.

Request access Read the documentation

19 networks 5 client platforms Under an hour to production

Yossi Grunfeld

Grunfeld & Co · Antwerp · online

one contact

TODAY

Morning. Do you still have the 3.02 oval from the Tuesday parcel?

09:12

Yes. G colour, VS1, HRD certified. I can hold it until Thursday close.

09:14

HRD-21094883.pdf 248 KB · indexed

09:15

0:48

“Send me the certificate for the oval and I will confirm the memo this afternoon.”

09:19 · transcribed

Price?

09:16

18,400 per carat, net thirty. Certificate is in the thread above. TAB

Message

Supported protocols and networks

PRODUCTION DEPLOYMENTS

Rosy Blue
Eurostar Diamond Traders
Pluczenik
Diarough
Julius Klein
Blue Star Diamonds
AWDC
Lebara

In production with Antwerp diamond trading firms and international telecom operators.

THE OPERATIONAL GAP

Chat became the system of record. Infrastructure lagged behind.

High-value transactions and mission-critical operations run over disparate messaging applications with no institutional retention.

Personnel attrition

When an employee leaves the firm, years of customer correspondence and deal records leave with them.

Audit absence

Compliance teams cannot produce a comprehensive message history when terms are agreed across WhatsApp, Signal, and email.

Search fragmentation

Locating a single price agreement requires manual checks across separate desktop and mobile clients.

Handoff failure

Reassigning active counterparty negotiations to another operator requires manual forwarding and loss of context.

PROTOCOL COVERAGE

Nineteen networks unified through a single protocol layer.

Connect corporate channels, private accounts, and group threads into one persistent ingestion pipeline.

both

Cloud API · Business app

Personal numbers, Business app and the Cloud API. Group chats included.

both

MTProto

Accounts, bots, channels and supergroups up to 200,000 members.

personal

Signal

Linked device

Linked as a companion device. Indexing stays on your machine.

both

Discord

Gateway · REST

DMs, servers, threads and forum channels across every guild you are in.

both

X

API v2

Direct messages, group DMs and mentions, in one thread per person.

both

Instagram

Graph API

DMs, story replies and comment threads for creator and business accounts.

personal

OAuth API

Chat, modmail and inbox replies across every account you hold.

business

TikTok

Business API

Direct messages and comment inbox for business accounts.

business

Facebook

Graph API

Page inbox, comments and ad-click conversations.

both

Messenger

Graph API

Personal and page threads, with full attachment history.

business

Slack

Events API

Channels, DMs and huddle transcripts across connected workspaces.

personal

iMessage

macOS bridge

Bridged through the macOS app. SMS fallback included.

business

Partner API

InMail, connection messages and Sales Navigator threads.

both

WeChat

Work WeChat

Official accounts and Work WeChat, with Chinese-language search.

both

LINE

Messaging API

Official accounts, groups and LINE Notify.

both

Viber

Business API

Personal and business messages, communities included.

both

Matrix

Client-Server

Any homeserver, any room. Bridges are indexed as first-class threads.

both

Email

IMAP · Graph

Gmail, Outlook and any IMAP mailbox, threaded beside your chats.

both

SMS

SMPP · carrier

Any number through your own carrier or ours. Multi-SIM supported.

In build ThreadsSnapchatBlueskyTwitch Native protocol adapters without browser automation or headless scraping.

OPERATOR INTERFACE

One working surface for every counterparty relationship.

A unified workspace built for continuous execution across all channels.

Identity resolution

Consolidate multiple platform identifiers for one counterparty into a single continuous record.

Persistent threads

Maintain one uninterrupted chronological timeline per counterparty regardless of network switches.

Network switching

Dispatch responses to whichever network the counterparty is currently using.

Keyboard execution

Navigate thousands of open operational threads using single-key command bindings.

Team assignment

Assign incoming threads and view colleague drafting status in real time.

Role permissions

Control account visibility and export rights based on team role hierarchies.

RETENTION AND SEARCH

Permanent indexing across every historical thread.

Query complete organizational message history with structured extraction.

What did we agree on the Rotterdam shipment? ⌘K

4 matches across 4 networks 2016 → 2024

Ops · Rotterdam Group · 41 members 14 Mar 2024

Confirmed with the carrier. The Rotterdam shipment window moves to Tuesday 09:00, same bonded warehouse.
Yossi Grunfeld Grunfeld & Co 2 Nov 2021

We used the same terms on the last Rotterdam consignment. Net thirty, insured to the door.
HRD Antwerp Attachment · PDF 9 Jun 2019

Certificate bundle for the Rotterdam parcel, 41 stones, issued and countersigned.
Lebara NOC Voice note · transcribed 30 Jan 2016

The old Rotterdam routing agreement is still in force until the carrier migration finishes.

Queries that only work if you kept everything

The parcel weight breakdown David sent on WhatsApp in October 2022
The packing slip screenshot attached in the supplier group thread last March
All pricing revisions quoted to Marcus across Signal and email
The customs clearance confirmation shared in the logistics channel three years ago

Permanent retention: Every message, edit, deletion, and media attachment is preserved indefinitely in your private index.
Attachment parsing: Extract machine-readable text and metadata from PDFs, phone photos, and camera receipts.
Cross-network queries: Execute a single search across nineteen networks to retrieve exact operational context.

GROUP INDEXING

Multi-party channels converted to structured records.

Extract actionable records from group threads containing thousands of messages.

Ops · Rotterdam

41 members · 4,128 messages · since 2019

Marijke

carrier says tuesday is the earliest bonded slot

Ruud

we lose the wednesday auction if we wait

Yossi

tuesday is fine on my side, insured door to door

Marijke

ok then tuesday 09:00, same warehouse

Aviv

who is signing off the manifest

Ruud

i will, before friday

4,122 more messages

Counterparty positions

Chronological records of each participant's stance during complex multi-party negotiations.

Decision logs

Clean extraction of agreed terms and final operational confirmations.

Asset registries

Indexed catalogs of all media, documents, and spreadsheets posted to the group.

Assigned deliverables

Explicit task assignments and delivery commitments mapped to specific group members.

INTELLIGENCE LAYER

Processing models applied to historical message streams.

Automate extraction, noise reduction, and message drafting directly inside the pipeline.

Thread synthesis

Condense extended operational exchanges into structured summaries.

Spam quarantine

Isolate hostile solicitations before they reach operator queues.

Noise isolation

Route automated notifications and broadcast traffic to quiet streams.

Contextual drafts

Generate responses based on past terms agreed with that counterparty.

Text prediction

Predict complete sentences using historical communication patterns.

Audio transcription

Transcribe incoming voice memos into punctuated text immediately.

Visual recognition

Index serial numbers and invoices inside image attachments.

Voice preservation

Translate text while retaining the operator's style and structure.

Commitment audit

Extract deadlines and promised deliverables mentioned by any party.

Data extraction

Convert quantities, prices, and dates into structured tabular records.

Tone warning

Flag drafts that could read as abrupt to specific counterparties.

Automatic routing

Assign incoming conversations to the appropriate operator automatically.

STYLE ADAPTATION

Private drafting models trained on individual operator history.

Reduce message composition time without losing the individual operator's established rapport.

Operator historical message

ok give me an hour, im still at the bourse

ill send the cert when im back at the desk

Sent by Adam · 4 March, 08:41

PersonaLearn suggested draft

model

ok give me an hour, im on the floor til 10

ill send the cert the moment im back at the desk

Drafted for Adam · today, 09:12

Lowercase, no apostrophes, one comma at most. The model learned that, not a style setting.

PersonaLearn isolates an operator's outbound message record to map vocabulary, punctuation, and structural habits. It generates contextual drafts that match how that specific individual communicates with specific counterparties. Operators review and approve drafts with a single keystroke before transmission.

01

Ingest record

Index the operator's sent message history to construct a private baseline model.
02

Map relationship

Track variations in formality and phrasing across individual counterparties.
03

Draft response

Produce accurate drafts for operator review upon receipt of incoming messages.

Drafts are never transmitted without manual operator approval, and private models are never used to train shared systems.

DATA CUSTODY

Unrestricted export and storage sovereignty.

Complete custody of your operational communications with automated schema exports.

export-2026-08-22.tar.zst 24.9 GB

threads.parquet 1,284,910 rows 412 MB
messages.parquet 94,118,203 rows 18.4 GB
attachments/ 311,847 files 5.9 GB
voice_transcripts.json 48,112 notes 204 MB
contacts.json 9,204 resolved 11 MB
manifest.sha256 signed 2 KB

JSONSQLiteParquetEMLOriginal media

Retain total control over your organizational archive with up to one terabyte indexed and up to twenty-five gigabytes of export volume. Every export includes full metadata, message states, delivery receipts, and original media intact.

Open schemas: Export records in standard JSON, SQLite, and Parquet formats for direct ingestion into analytical data warehouses.
Automated snapshots: Schedule periodic backups directly to your organization's private AWS S3 or Cloudflare R2 storage buckets.
Full fidelity: Preserve complete historical context including edits, deletions, reactions, and high-resolution attachments.

Export formats and limits

IMPLEMENTATION

Production rollout in under one hour.

Deploy across five client platforms with zero disruption to existing accounts.

01 00:00

Connect networks

Authenticate corporate and operator accounts across nineteen supported protocols using native adapters.
02 00:12

Ingest archive

Initialize background indexing of historical messages, attachments, and group chat records.
03 00:31

Configure policy

Set role-based access permissions, retention policies, and automated snapshot destinations.
04 00:44

Distribute clients

Install native client applications across macOS, iOS, Windows, Android, and web environments.

DEVELOPER PLATFORM

An open-source SDK designed for autonomous agents.

Build custom interfaces, automations, and downstream pipelines on unified message streams.

triage, draft and reply across every network

import { CommunicationOS } from "@communicationos/sdk";

const cos = new CommunicationOS({ apiKey: process.env.COS_API_KEY });

// One stream. Every network.
for await (const event of cos.events.stream({ types: ["message.received"] })) {
  const thread = await cos.threads.get(event.threadId);

  if (thread.classification === "noise") continue;

  const draft = await cos.ai.draft({
    threadId: thread.id,
    persona: "adam",
  });

  await cos.messages.send({
    threadId: thread.id,
    body: draft.text,
    channel: thread.preferredChannel,
  });
}

from communicationos import Client

cos = Client(api_key=os.environ["COS_API_KEY"])

# One stream. Every network.
for event in cos.events.stream(types=["message.received"]):
    thread = cos.threads.get(event.thread_id)

    if thread.classification == "noise":
        continue

    draft = cos.ai.draft(thread_id=thread.id, persona="adam")

    cos.messages.send(
        thread_id=thread.id,
        body=draft.text,
        channel=thread.preferred_channel,
    )

import CommunicationOS

let cos = Client(apiKey: Secrets.communicationOS)

// One stream. Every network.
for try await event in cos.events.stream(types: [.messageReceived]) {
    let thread = try await cos.threads.get(event.threadID)

    guard thread.classification != .noise else { continue }

    let draft = try await cos.ai.draft(threadID: thread.id, persona: "adam")

    try await cos.messages.send(
        threadID: thread.id,
        body: draft.text,
        channel: thread.preferredChannel
    )
}

curl https://api.communicationos.com/v1/threads/search \
  -H "Authorization: Bearer $COS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "rotterdam shipment window",
    "channels": ["whatsapp", "telegram", "signal", "email"],
    "since": "2016-01-01",
    "include": ["attachments", "voice_transcripts"]
  }'

The CommunicationOS SDK provides strongly typed bindings across modern languages. It exposes a single normalized event stream for all nineteen underlying networks. AI coding agents can ingest the machine-readable reference specification and produce fully functional bespoke integrations in under one hour.

Or just ask an agent

Read https://docs.communicationos.com/llms.txt

Build a macOS menu bar app that shows every unread
thread across my connected networks, groups them by
counterparty, and lets me approve a PersonaLearn
draft with one keystroke.

Use the Swift SDK. Run it against the replay sandbox
before it touches a live thread.

Designed with complete machine-readable OpenAPI specs so autonomous coding agents can implement custom clients without manual intervention.

Typed client libraries: First-party SDKs available in TypeScript, Python, Go, and Rust with full schema coverage.
Unified event pipeline: Subscribe to a single inbound websocket or webhook stream normalized across all protocols.
Canonical data schema: API payloads match your database exports precisely, eliminating runtime transformation logic.
Deterministic test sandbox: Replay historical message streams in an isolated sandbox to validate agent logic safely.

Read the SDK docs See the examples

MODEL CONTEXT PROTOCOL

Native MCP server for AI agent workflows.

Expose organizational communication context directly to local and cloud-hosted foundation models.

cos.threads.search

Execute cross-network natural language searches across the organizational message archive.

cos.threads.get_history

Retrieve complete chronological message history and metadata for a specific counterparty.

cos.messages.draft

Generate an outbound draft in the designated operator queue for manual review.

cos.counterparty.get_profile

Fetch resolved identity records, platform identifiers, and active contact parameters.

cos.ledger.extract_terms

Extract structured pricing, quantities, and dates from unstructured message bodies.

cos.attachments.get_content

Retrieve parsed OCR text and raw payloads from indexed media attachments.

~/.config/claude/mcp.json

{
  "mcpServers": {
    "communicationos": {
      "command": "npx",
      "args": ["-y", "@communicationos/mcp"],
      "env": { "COS_API_KEY": "sk_live_..." }
    }
  }
}

One line of configuration and the agent can search a decade of company conversation, read a counterparty's full history, pull terms out of a thread, and stage a reply for a human to approve. Scopes are set per token, so an agent only reaches what you granted it.

MCP reference

OPEN SOURCE REFERENCE CLIENTS

Production-ready architectures built on our SDK.

Inspect, fork, and deploy specialized interfaces for distinct operational roles.

› cos inbox --unread
  2  Yossi Grunfeld    whatsapp
  5  Lebara NOC        signal
  1  Rivka Salomon     whatsapp
› cos reply 1 --persona adam

CommsCLI

Terminal interface, Go

Keyboard-driven terminal client with vim keybindings for high-speed triage across all channels.

QuickBar

Menu bar utility, Swift

Lightweight macOS status bar interface for rapid message skimming and immediate draft confirmation.

Open parcels + 4 today

3.02 ct	G / VS1	$18,400
1.51 ct	F / VVS2	$22,900
0.94 ct	H / SI1	$6,150

TradeBoard

Operations console, React

Real-time trading desk interface extracting parcel weights, pricing updates, and delivery confirmations.

0:48

HandsFree

Audio client, Python

Voice-activated interface allowing operators to listen to inbound threads and dictate approved responses.

record/21094883 HOLD

record/21094871 HOLD

record/21094860 SEALED

chain of custody verified · sha256

VaultView

Compliance console, TypeScript

Auditor interface for legal hold configuration, immutable message retrieval, and schema export generation.

overnight queue · 12 drafts

Lebara NOC ready

Yossi Grunfeld ready

Diamant Groep ready

awaiting approval · 07:00

NightShift

Autonomous agent, Python

Background worker that digests overnight communications and stages contextual response drafts.

Browse the repositories Every example is MIT licensed and runs against the replay sandbox.

CLIENT PLATFORMS

Native applications across five client platforms.

Access the unified communications surface from dedicated desktop, mobile, and browser environments.

Web

Full-featured web client accessible from any standard browser environment without local installation.

iOS

Native mobile client with background synchronization and granular push notification controls.

macOS

Native SwiftUI desktop application built for high-throughput keyboard navigation and minimal system footprint.

Android

Optimized mobile client supporting secure hardware keystores and split-screen operational workflows.

Windows

Dedicated 64-bit desktop application with multi-monitor workstation support and enterprise group policies.

SECURITY AND GOVERNANCE

Enterprise custody and strict data isolation.

Engineered for organizations subject to demanding statutory compliance and confidentiality requirements.

Data residency

Select dedicated regional storage zones across North America, the European Union, or Asia-Pacific.

Cryptographic protection

All message payloads and media assets are encrypted at rest and in transit via TLS 1.3.

Legal hold enforcement

Apply tamper-proof retention policies that prevent permanent deletion of message records during audits.

Granular agent scopes

Issue constrained API tokens with restricted read, draft, or routing permissions for external services.

Immutable audit trails

Maintain structured access logs capturing every record view, export request, and message dispatch.

Zero model training

Customer message records and extracted metadata are never used to train shared foundation models.

GDPRSOC 2 Type II (in progress)ISO 27001 (in progress)EU data residencyDPA on request Security overview

TIERED LICENSING

Predictable capacity licensing for every stage.

Scale unified messaging across your organization with transparent, flat-rate infrastructure tiers.

Desk

Individual operators and consultants

$39 /month

Start on Desk

3 connected accounts

1 GB indexed forever

Export up to 1 GB

All 19 networks
Permanent history indexing
AI search and summaries
Spam and noise classification
All five client apps

Team

Most chosen

Boutique desks and small partnerships

$79 /month

Start on Team

10 connected accounts

10 GB indexed forever

Export up to 1 GB

Everything in Desk
Group chat indexing
PersonaLearn drafting
Shared queues and assignment
Voice transcription and media understanding
SDK and MCP access

Operations

Multi-desk trading and operations firms

$499 /month

Start on Operations

50 connected accounts

1 TB indexed forever

Export up to 25 GB

Everything in Team
Thread ledger extraction
Scheduled snapshots to your own storage
Legal hold and audit log
Scoped agent credentials
Priority support

Enterprise

Global telecom and institutional operations

Custom

Talk to us

Unlimited accounts

Custom retention

Unlimited export

Everything in Operations
Choice of data residency
Single sign-on and SCIM
Custom adapters
Contractual SLA
Named support engineer

All plans include flat monthly pricing with zero per-conversation surcharges. Full pricing detail

COMMERCIAL STRUCTURE

Infrastructure pricing versus legacy helpdesk surcharges.

Standard customer service software penalizes message volume and restricts data retention.

	CommunicationOS Team	Trengo Boost
Monthly price, 10 seats	$79	€299
Charge per conversation	None	€0.30
Networks covered	19	7 business channels
Personal networks (Signal, iMessage, Reddit, TikTok)	Yes	No
Group chat indexing	Yes	No
History retention	Permanent	Plan limited
Full archive export	Up to 25 GB, open schemas	Limited
Native desktop and mobile apps	macOS, Windows, iOS, Android	Web and progressive web app
Writes in your own voice	PersonaLearn	No
Agent-first SDK and MCP server	Yes, open source	REST API

Trengo charges 299 euro monthly for ten users plus 30 cents per conversation, whereas CommunicationOS provides flat-rate infrastructure with permanent retention. Figures taken from Trengo's published pricing page in August 2026.

Full Trengo comparison All comparisons

FIELD REPORTS

Operational deployments in high-stakes environments.

Our traders negotiate rough and polished parcels across forty active WhatsApp groups simultaneously. CommunicationOS gives our compliance desk an unalterable record of every quoted price and stone specification.

Hendrik Van den Bosch

Chief Operating Officer, Diamantverkoop Antwerpen

When high-volume accounts transfer between brokers, context used to vanish. We now retain complete relationship timelines dating back three years across Signal, email, and WhatsApp.

Mikhail Rubin

Managing Partner, Rubin & Sons Diamond Brokers

Our network operations team coordinates carrier escalations across Matrix, Signal, and email. Having a single normalized API and persistent indexed history cut our incident resolution tracking time substantially.

Klaus Lindqvist

Director of Infrastructure Operations, Lebara Group

Read the deployment notes

TECHNICAL SPECIFICATIONS

Frequently asked technical questions.

How does CommunicationOS connect to messaging networks without using browser automation?

The platform implements native protocol adapters that communicate directly with platform server endpoints and protocol bridges. This architectural approach avoids fragile DOM scraping and prevents unexpected session disconnects.

What happens when an operator deletes or edits a message in an external app?

The platform preserves the original transmission, the edit timestamp, and the final state in an append-only ledger. Deleted messages remain searchable in your organizational archive for audit and compliance purposes.

Can we route message archives directly into our own internal data warehouse?

Yes. You can schedule automated exports in Parquet, SQLite, or JSON format directly to your designated AWS S3 or Cloudflare R2 buckets. Schemas are fully documented and open source.

How does PersonaLearn ensure outbound drafts are safe before sending?

PersonaLearn functions strictly as a drafting engine and never transmits messages autonomously. All generated text is placed in a designated queue for explicit human review, modification, and single-key approval.

Are personal accounts kept separate from organizational workspaces?

Administrators define granular access policies that isolate personal communication channels from corporate visibility. Operators maintain private credentials while selectively indexing commercial threads to shared team workspaces.

What is the infrastructure deployment timeline for a mid-sized team?

Initial network configuration, historical ingestion, and client distribution across five client platforms require under one hour. Onboarding does not interrupt ongoing operational communications.

How does the system handle high-volume attachments and media files?

Images, documents, and voice recordings are extracted, deduplicated, and stored in encrypted object storage. OCR and transcription pipelines run asynchronously, indexing textual contents for search.

Can AI agents interact with live conversation threads through the API?

Yes. Agents authenticated via MCP or the SDK can query historical context, receive real-time message events, and stage outbound response drafts using scoped credentials.

Deploy communications infrastructure for your organization.

Unify nineteen networks into a single permanent system of record. Production deployment takes under one hour.

Request access Read the documentation

19 networks · flat monthly pricing · no per-conversation charge

Communications infrastructure for organizations that run on chat.

Chat became the system of record. Infrastructure lagged behind.

Personnel attrition

Audit absence

Search fragmentation

Handoff failure

Nineteen networks unified through a single protocol layer.

WhatsApp

Telegram

Signal

Discord

X

Instagram

Reddit

TikTok

Facebook

Messenger

Slack

iMessage

LinkedIn

WeChat

LINE

Viber

Matrix

Email

SMS

One working surface for every counterparty relationship.

Identity resolution

Persistent threads

Network switching

Keyboard execution

Team assignment

Role permissions

Permanent indexing across every historical thread.

Multi-party channels converted to structured records.

Counterparty positions

Decision logs

Asset registries

Assigned deliverables

Processing models applied to historical message streams.

Thread synthesis

Spam quarantine

Noise isolation

Contextual drafts

Text prediction

Audio transcription

Visual recognition

Voice preservation

Commitment audit

Data extraction

Tone warning

Automatic routing

Private drafting models trained on individual operator history.

Ingest record

Map relationship

Draft response

Unrestricted export and storage sovereignty.

Production rollout in under one hour.

Connect networks

Ingest archive

Configure policy

Distribute clients

An open-source SDK designed for autonomous agents.

Native MCP server for AI agent workflows.

Production-ready architectures built on our SDK.

CommsCLI

QuickBar

TradeBoard

HandsFree

VaultView

NightShift

Native applications across five client platforms.

Web

iOS

macOS

Android

Windows

Enterprise custody and strict data isolation.

Data residency

Cryptographic protection