Direct message triage
Routes incoming direct messages into unified operator queues alongside traditional communication channels.
API v2
X Direct Messages, unified and archived.
Manage customer inquiries and executive direct messages from X in your central inbox. Retain complete operational records of all direct interactions.
Connection Authenticates via OAuth 2.0 utilizing official X API v2 direct message endpoints.
Group message support
Ingests multi-participant direct message conversations with full sender attribution.
Media attachment capture
Extracts shared images, animated GIFs, and video files into your permanent storage tier.
Account switcher
Manage brand handles and individual executive profiles from a single unified composer.
Export
Exports chronological direct message streams with Twitter user IDs, participant handles, and media URLs.
Export formats and limitsQuestions
Does CommunicationOS index public posts and replies from X?
The integration focuses strictly on direct messaging streams and associated private communication attachments.
Can multiple operators respond to inquiries through a single corporate X handle?
Yes. Team members manage incoming direct messages collectively with clear operator assignment and presence indicators.