Graph API

Instagram Direct, integrated and indexed.

Centralize business and creator direct messages, story mentions, and media shares. Maintain complete visibility over customer outreach on Instagram.

Connection Connects via the official Meta Graph API using verified Instagram Professional and Business account access tokens.

Story reply capture

Indexes inbound replies to active stories and preserves context after twenty-four-hour expirations.

Records shared reels, posts, and permanent visual assets sent within direct conversations.

Deploy templated responses and AI-assisted drafts tailored to consumer inquiries.

Highlights inbound messages from verified badges and high-value counterparty accounts.

Exports direct message logs, story interaction references, user handles, and embedded media assets.

Can CommunicationOS manage Instagram personal accounts?

Meta restrictions require accounts to be converted to Business or Creator profiles to access official Graph API synchronization.

Are disappearing photos sent via Instagram Direct preserved in the archive?

Standard direct message attachments are retained; view-once media items are logged as transmission events per API capabilities.