Continuous uptime measurement
API and WebSocket endpoint availability is measured continuously by independent external monitoring services.
Service levels
Service level agreement and platform commitments.
Contractual guarantees covering API availability, event pipeline delivery, and data durability.
We back our developer infrastructure with contractual commitments designed for mission-critical operations. System health is monitored continuously, performance metrics are published in real time on our public status page, and billing credits apply automatically if agreed service thresholds are not met.
Automatic service credits
SLA breaches trigger financial billing credits applied directly to your next invoice without complex claim procedures.
Public status publishing
Real-time service status, incident reports, and historical uptime logs are publicly accessible at all times.
Protocol incident notification
Direct operational alerts dispatched immediately upon upstream third-party network disruptions or adapter maintenance.
| Surface | Plan | Limit |
|---|---|---|
| Read endpoints | Desk and Team | 600 requests per minute |
| Read endpoints | Operations and Enterprise | Negotiated per contract |
| Search | All plans | 60 queries per minute per key |
| Send | All plans | Bounded by the network operator, not by us |
| Event stream | All plans | One concurrent connection per key, per region |
| Export | All plans | One running export per workspace |
Rate limits are published rather than guessed at. If you need more, that is a contract conversation, not a support ticket. Talk to us.