Two-way commercial chat
Enables interactive operator support alongside outbound transactional message delivery.
Business API
Viber Business Messages, retained and indexed.
Manage customer direct messages, transactional updates, and promotional threads from Viber. Archive communication records from Eastern European and Mediterranean markets.
Connection Connects via the official Rakuten Viber Business API and registered partner bot webhooks.
Session status logging
Tracks message seen receipts, delivery confirmations, and user engagement states.
File and media capture
Indexes warranty documents, delivery confirmations, and photos shared by customers.
Bulk notification audit
Preserves audit trails of automated notifications dispatched through corporate Viber accounts.
Export
Exports customer interaction logs, message delivery receipts, user IDs, and raw attachment files.
Export formats and limitsQuestions
What account type is required to integrate Viber with CommunicationOS?
The platform integrates with registered Viber Business Accounts and verified Viber Bot API endpoints.
Are promotional and transactional Viber messages separated automatically?
Yes. Automated transactional notices are routed to quiet streams while active customer replies enter operator queues.