These terms govern use of CommunicationOS. By creating an account or using the service you agree to them. If you are agreeing on behalf of an organization, you confirm you may bind it.

The service

CommunicationOS connects messaging networks, indexes the history those accounts can see, and provides search, classification, drafting, export and an API. What is included depends on the plan.

Your accounts and your networks

You are responsible for having the right to connect each account, and for complying with the terms of each network you connect. Some networks restrict automated access or third-party clients. We build to published interfaces, but a network operator can change or withdraw access at any time and we cannot guarantee continuity of any specific network.

Your data

Your data stays yours. We hold it to run the service. You can export it at any time within the limits of your plan, and you can require deletion. We do not use your message content to train shared models.

Acceptable use

Do not use the service to intercept communications you have no right to access.
Do not use it to send unsolicited bulk messages.
Do not attempt to circumvent rate limits, scopes or the audit log.
Do not resell access without a written agreement.

Fees

Plans are billed monthly or annually in advance. Prices are exclusive of VAT. There is no per-conversation charge. We will give thirty days notice before any price change affecting an existing subscription.

Availability

We publish service levels and current status. Enterprise agreements carry a contractual service level with credits. Other plans are provided on a commercially reasonable efforts basis.

Term and termination

Either party may terminate at the end of a billing period. We may suspend an account immediately for a serious security or acceptable use breach, and will tell you why. On termination you have thirty days to export before deletion.

Liability

To the extent the law permits, neither party is liable for indirect or consequential loss, and our aggregate liability is capped at the fees paid in the twelve months before the claim. Nothing here limits liability that cannot be limited.

Governing law

Belgian law, with the courts of Antwerp having exclusive jurisdiction, unless a signed order form says otherwise.

Terms of service