Official account sync
Ingests incoming customer queries from verified LINE Official Accounts into unified team queues.
Messaging API
LINE, unified across business and support lines.
Consolidate official LINE channels and customer direct messages into your single working surface. Maintain full retention across Japanese and Southeast Asian operations.
Connection Connects via the official LINE Messaging API utilizing webhook ingestion and channel access tokens.
Rich menu payloads
Logs user interactions with graphical rich menus and automated postback events.
Sticker categorization
Identifies and logs sticker transmissions with associated sentiment and package metadata.
Audio note parsing
Transcribes incoming Japanese, Thai, and English audio messages into indexed text.
Export
Exports complete LINE message streams, user identifiers, postback payloads, and shared media files.
Export formats and limitsQuestions
Does CommunicationOS support multiple LINE Official Accounts?
Yes. Organizations can connect multiple regional LINE channels into segmented or unified operational views.
Can operators send rich cards and images to LINE users from the composer?
Operators can dispatch images, files, and formatted text directly to LINE counterparties via the interface.