Thread consolidation
Combines Messenger exchanges with a contact's email and WhatsApp history into one view.
Graph API
Messenger, indexed across accounts and pages.
Bring Facebook Messenger conversations into your permanent institutional system of record. Maintain continuous indexing across business and support lines.
Connection Integrates natively through Meta Graph API endpoints using enterprise application credentials.
Voice note handling
Transcribes incoming Messenger audio recordings into text immediately upon ingestion.
Structured payloads
Parses quick-reply button clicks and carousel interaction payloads into clean audit logs.
Shared media storage
Saves shared files, images, and external links directly to private S3 buckets.
Export
Exports complete conversation records, structured button payloads, voice audio files, and participant metadata.
Export formats and limitsQuestions
Can CommunicationOS manage personal Messenger accounts?
Meta policies limit official API access to Messenger conversations associated with managed business entities and registered Pages.
Are customer interactions with automated chatbots preserved in the archive?
Yes. Complete dialog sequences between external users and automated bot flows are recorded verbatim.