Pricing
Predictable infrastructure pricing.
Flat monthly rates based on connected account volume and indexed storage. No per-message fees or conversation surcharges.
Desk
Individual operators and consultants
$39 /month
Start on Desk- 3 connected accounts
- 1 GB indexed forever
- Export up to 1 GB
- All 19 networks
- Permanent history indexing
- AI search and summaries
- Spam and noise classification
- All five client apps
Team
Most chosenBoutique desks and small partnerships
$79 /month
Start on Team- 10 connected accounts
- 10 GB indexed forever
- Export up to 1 GB
- Everything in Desk
- Group chat indexing
- PersonaLearn drafting
- Shared queues and assignment
- Voice transcription and media understanding
- SDK and MCP access
Operations
Multi-desk trading and operations firms
$499 /month
Start on Operations- 50 connected accounts
- 1 TB indexed forever
- Export up to 25 GB
- Everything in Team
- Thread ledger extraction
- Scheduled snapshots to your own storage
- Legal hold and audit log
- Scoped agent credentials
- Priority support
Enterprise
Global telecom and institutional operations
Custom
Talk to us- Unlimited accounts
- Custom retention
- Unlimited export
- Everything in Operations
- Choice of data residency
- Single sign-on and SCIM
- Custom adapters
- Contractual SLA
- Named support engineer
| Capability | Desk | Team | Operations | Enterprise |
|---|---|---|---|---|
| Connected accounts | 3 | 10 | 50 | Unlimited |
| Indexed forever | 1 GB | 10 GB | 1 TB | Custom |
| Export ceiling | 1 GB | 1 GB | 25 GB | Unlimited |
| All 19 networks | ||||
| Group chat indexing | — | |||
| PersonaLearn drafting | — | |||
| Voice transcription | — | |||
| Media understanding | — | |||
| Thread ledger extraction | — | — | ||
| Scheduled snapshots to your storage | — | — | ||
| Legal hold and audit log | — | — | ||
| Scoped agent credentials | — | — | ||
| SDK and MCP access | — | |||
| Single sign-on and SCIM | — | — | — | |
| Choice of data residency | — | — | — | |
| Contractual SLA | — | — | — | |
| Per-conversation charge | None | None | None | None |
What the same desk costs on Trengo
| CommunicationOS Team | Trengo Boost | |
|---|---|---|
| Monthly price, 10 seats | $79 | €299 |
| Charge per conversation | None | €0.30 |
| Networks covered | 19 | 7 business channels |
| Personal networks (Signal, iMessage, Reddit, TikTok) | Yes | No |
| Group chat indexing | Yes | No |
| History retention | Permanent | Plan limited |
| Full archive export | Up to 25 GB, open schemas | Limited |
| Native desktop and mobile apps | macOS, Windows, iOS, Android | Web and progressive web app |
| Writes in your own voice | PersonaLearn | No |
| Agent-first SDK and MCP server | Yes, open source | REST API |
Figures taken from Trengo's published pricing page in August 2026.
Questions about pricing
How does account indexing billing work across multiple networks?
Each connected identity on any supported network counts as one account. A single user connecting WhatsApp, Signal, and an email address utilizes three accounts from their plan allocation.
Are there variable costs for high-throughput message volume?
No. Plans are priced purely on connected accounts and total retained storage. You pay the same monthly flat rate regardless of daily message throughput.
What occurs when an organization reaches its storage capacity?
The platform notifies account administrators upon reaching eighty percent capacity. Ingestion continues uninterrupted while you choose to upgrade your tier or archive older data snapshots.
Can organizations add or remove seats during an active billing cycle?
Yes. Administrators can adjust account allocations immediately through the billing dashboard. Charges are prorated to the day on your next monthly statement.
What data retention guarantees apply upon subscription cancellation?
You maintain thirty days of read-only access to export your complete message history in standard formats. Following that period, data is permanently scrubbed according to statutory standards.
What payment methods and invoicing terms are supported?
Plans below five hundred dollars per month are billed automatically via credit card or SEPA direct debit. Enterprise contracts support annual invoicing via international wire transfer with standard payment terms.