Inquiry triage
Processes high-volume commercial inquiries directly into structured team assignment queues.
Business API
TikTok Direct Messages, organized and archived.
Ingest business direct messages, inquiry flows, and customer outreach from TikTok. Maintain centralized compliance across social commerce channels.
Connection Integrates via the official TikTok Business API using authenticated corporate authorization credentials.
E-commerce context
Links inbound customer direct messages with referenced TikTok Shop items and operational orders.
Media preservation
Captures shared video references and image attachments within private communication threads.
Automated routing
Routes commercial leads to appropriate operators based on language and inquiry categorization.
Export
Exports direct message logs, commercial order references, user profile identifiers, and media metadata.
Export formats and limitsQuestions
Which TikTok account types are compatible with CommunicationOS?
The platform supports registered TikTok Business and Commercial accounts authenticated through the TikTok Developer portal.
Can operators reply directly to TikTok messages from the unified inbox?
Yes. Operators draft and transmit responses from the unified interface within standard platform messaging windows.